Support

As a part of our service promise to our customers, DrayTek Australia offers a reliable and comprehensive support regime. Please select your area of interest from below:

Online Helpdesk

Helpdesk

Use our Online helpdesk for technical support in setting up and fault fixing your Vigor Router. The Online Helpdesk allows you to access our comprehensive Knowledgebase and our online support ticket system, through which you can submit a request for assistance from our Technical Support team.

Access our Helpdesk
Send an Email to Support

Downloads

Download

Keep up-to-date with our Downloads - download firmware, utility programs, user guides, images, marketing material, and other useful information.

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Support Hotline

Support Hotline

If you are having problems with immediate Internet (including 3G) connectivity, or wish to enquire about a nontechnical issue, call our Support Hotline:

(02) 9838 8899 (Monday- Fri 10am-5pm)

If your call is regarding Internet connectivity, you may wish to view our FAQ entries on How to Connect ADSL or How to Connect 3G, before calling.

On-Site Support

On-Site Support

In the case our Online Helpdesk or Phone Support cannot resolve your networking problem, we recommend your contact DrayTek resellers nearest to your area; they are reputable networking experts who provide on-site support.

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FAQ

FAQ

You can find our most commonly asked questions on our FAQ page.

DrayTek Australia
DrayTek Corp.

Application Notes

Application Note

Find examples of DrayTek router applications, and learn how to use them with our easy-to-follow Application Notes.

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Troubleshooting

Trouble Shooting

Access our troubleshooting guides, with simple DIY instructions on how to locate and eliminate faults.

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Comparison Chart

Comparison Chart

You can view a Comparison Chart displaying the features across our range of DrayTek models.

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3G Modem Compatability

3G Modem Compatability

See which 3G Mobile Broadband modems are supported by DrayTek routers.

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YouTube Video

YouTube Video

A new development in our support offering to you, DrayTek is now on Youtube with instructional tutorials on Vigor routers. Stay tuned for more video content coming up!

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Copyright © 2014 i-LAN Technology Pty Ltd. ACN: 125 897 485 | ABN: 14 771 710 837. All rights reserved. Since 20 Aug 2003. Last modified 01 August 2012.