Support
As a part of our service promise to our customers, DrayTek Australia offers a reliable and comprehensive support regime. Please select your area of interest from below:
Online Helpdesk
Use our Online helpdesk for technical support in setting up and fault fixing your Vigor Router. The Online Helpdesk allows you to access our comprehensive Knowledgebase and our online support ticket system, through which you can submit a request for assistance from our Technical Support team.
Downloads
Keep up-to-date with our Downloads - download firmware, utility programs, user guides, images, marketing material, and other useful information.
Support Hotline
If you are having problems with immediate Internet (including 3G) connectivity, or wish to enquire about a nontechnical issue, call our Support Hotline:
(02) 9838 8899 (Monday- Fri 10am-5pm)
If your call is regarding Internet connectivity, you may wish to view our FAQ entries on How to Connect ADSL or How to Connect 3G, before calling.
On-Site Support
In the case our Online Helpdesk or Phone Support cannot resolve your networking problem, we recommend your contact DrayTek resellers nearest to your area; they are reputable networking experts who provide on-site support.
Customer Service
FAQ
Application Notes
Find examples of DrayTek router applications, and learn how to use them with our easy-to-follow Application Notes.
Troubleshooting
Access our troubleshooting guides, with simple DIY instructions on how to locate and eliminate faults.
Comparison Chart
3G Modem Compatability
YouTube Video
A new development in our support offering to you, DrayTek is now on Youtube with instructional tutorials on Vigor routers. Stay tuned for more video content coming up!