Call us: +61 2 9838 8899
FAX: +61 2 9838 8818

Support

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As a part of our service promise to our customers, i-LAN Technology offers a reliable and comprehensive support regime. Please select your area of interest from below.

Online Helpdesk

Use our Online helpdesk or E-mail to support@draytek.com.au for technical support in setting up and fault fixing your DrayTek Vigor Router. The online Helpdesk allows you to access our comprehensive Knowledgebase and our online support ticket system, through which you can submit a request for assistance from our Technical Support team.

Access Online Helpdesk

Downloads

Keep up-to-date with our Downloads - download firmware, utility programs, user guides, images, marketing material, and other useful information.



Downloads

Support Hotline

If you are having problems with immediate Internet (including 3G) connectivity, or wish to enquire about a nontechnical issue, call our Support Hotline:

(02) 9838 8899 (MON- FRI 10am-5pm)

If your call is regarding Internet connectivity, you may wish to view our FAQ entries on How to Connect ADSL or How to Connect 3G, before calling.

On-Site Support

In the case our Online Helpdesk or Phone Support cannot resolve your networking problem, we recommend your contact DrayTek resellers nearest to your area; they are reputable networking experts who provide on-site support.






Customer Service

DrayTek Aust & NZ provides a 2-year warranty on all new Vigor routers/firewalls purchased through official DrayTek dealers. The validity of the warranty is effective from the date of your purchased invoice. For more information, please check our Terms & Conditions.

Warranty Information
Return Policy


Most Frequently Asked Questions

Find the most commonly asked questions regarding the DrayTek routers and software applications.

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Knowledgebase

Browse through our directory of questions regarding the DrayTek and software applications.

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Application Notes

Learn how to use DrayTek router applications with our easy-to-follow Application Notes.

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Comparison Chart

You can view a Comparison Chart displaying the features across our range of DrayTek models.


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3G/4G Modem Compatability

See which 3G / 4G Mobile Broadband modems are supported by DrayTek routers.


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YouTube Video

A new development in our support offering to you, DrayTek is now on Youtube with instructional tutorials on Vigor routers. Stay tuned for more video content coming up!

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