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VigorIPPBX Training Guide ep. 01

DrayTek Multi-WAN Security IPPBX System Training Guide

1. Introduction

Following its success in VoIP routers, DrayTek has introduced a complete IPPBX solution range to the global market. They have integrated IPPBX functions with DrayTek routers’ strongest features, including Firewall, VPN, WLAN, and Bandwidth Management. The resultant range of DrayTek IPPBX solutions includes: VigorIPPBX 2820, VigorIPPBX 3510, VigorPhone 350, VigorATA A24 SH and DrayTek Softphone.

This training guide provides step-by-step instructions on how to set up a demonstration of IPPBX systems across different locations, linked via the Internet. In this way, you – DrayTek resellers or network administrators, will learn how to set up a DrayTek IPPBX device for a secure and reliable and feature rich IPPBX system.

2. Demonstration IPPBX System Scenario

This training guide is based on a fictitious company, Ice Cream Inc., that has a company phone system structured as below:

icecreaminc

Below are details of the VigorIPPBX models, IP phones for extensions, and the connections with Internet and PSTN, employed by Ice Cream Inc..

Head Office:

Model:VigorIPPBX 3510 with 4 x FXS and 4 x FXO ports and labeled as (X3510)
PSTN Trunk:+61 2 9288 1111 is connected to (X3510)’s 1st FXO port at Sydney, Australia
VoIP Trunk:61290467700 VoIP account is set up on (X3510)
Extension No:501 is connected to (X3510)’s 1st FXS port and labeled as (A)
Extension No:502 is set up on VigorPhone 350 and connected to (X3510)’s 1st Ethernet port, labeled as (B)
Extension No:503 is set up on Smart Phone and labeled as (C)
PSTN Line:+61 2 9288 2222 is connected via Telstra network at Sydney, Australia and labeled as (D)

Branch Office:

Model:VigorIPPBX 2820n with 2 x FXS and 1 x FXO ports and labeled as (X2820n)
PSTN Trunk:+64 9 366 1111 is connected to (X2820n)’s FXO port at Auckland, New Zealand
VoIP Trunk:0288405177 VoIP account is set up on (X2820n)
Extension No:301 is connected to (X2820n)’s 1st FXS port and labeled as (E)
Extension No:302 is set up on VigorPhone 350 and connected to (X2820n)’s 1st Ethernet port and labeled as (F)
Extension No:303 is set up on Wireless notebook via DrayTek Soft Phone and labeled as (G)
PSTN Line:+64 9 366 2222 is connected via Telcom network at Auckland, New Zealand and labeled as (H)

3. Setting up VigorIPPBX 3510 and Extensions in the Head Office

Below are steps for setting up the VigorIPPBX 3510 and parts:

  1. Set up Internet connections
  2. Set up phone extensions
  3. Record Greeting
  4. Set up Hunt Groups
  5. Set up PSTN Trunk
  6. Set up SIP Trunk
  7. Set up Time and Date
  8. Set up Office Hours & Auto Attendant

3.1. Set up Internet connections

To set up the Internet connections, refer to the Quick Setup Guide for VigorIPPBX 3510:

http://www.i-lan.net.au/downloads/ViorIPPBX3510/Documents/QS-VigorIPPBX+3510-V2.0.pdf

3.2. Set up phone extensions

Set up Ext. 501:

  1. Login to (X3510) with username: admin, no password
    In our example, the IP Address is: 192.168.100.1
  2. Go to IP PBX >> PBX System >> Phone Setting

image23

3. Click Index #1

image11        4. Click Enable for Phone Extension Active

5. Change Extension Number to 501

        6. Enter Voice mail Password 501

        7. Tick SIP1 to SIP6 (In our example, we set no restriction for each extension so they can access any trunk)

8. Tick PSTN1 to PSTN4

       9. Click OK to complete

image08

Ext. 502:

  1. Login to (X3510). Username: admin, no password
    In our example, IP Address: 192.168.100.1
  2. Go to IP PBX >> Extension and click Index #1

image33       3. Enable Internal Phone Extension Active

4. Enter Extension Number 502

       5. Enter Display Name 502

       6. Enter Password 502

       7. Enter Voice mail Password 502

       8. Tick SIP1 to SIP6 (In our example, we set no restriction for each extension so they can access any trunk)

9. Tick PSTN1 to PSTN4

       10. Click OK to complete

image13

11. Login to VigorPhone 350. Username: admin, no password
In our example, IP Address: 192.168.100.11

image21

12. Click SIP Accounts and click ID #1

image26        13. Enable Registration

14. Enter Registration ID 502

        15. Enter Display Name 502

        16. Enter Password 502

        17. Enter Registration Server 192.168.100.1

        18. Enter Authentication Name 502

        19. Click OK

image04

Ext. 503:

  1. Login to (X3510). Username: admin, no password
    In our example, IP Address: 192.168.100.1
  2. Go to IP PBX >> Extension and click Index #2

image17        3. Enable Internal Phone Extension Active

4. Click Allow Registration from WAN

        5. Enter Extension Number 503

        6. Enter Display Name 503

        7. Enter Password 503

        8. Enter Voice mail Password 503

        9. Tick SIP1 to SIP6 (In our example, we set no restriction for each extension so they can access any trunk)

10. Tick PSTN1 to PSTN4

        11. Click OK

image14       12. Run Sipdroid on your Smart Phone

In our example we use HTC Desire Android 2.2
To download this software please go to Android Market and search for Sipdroid

       13. Click menu go to Settings

       14. Click SIP Account

 

image24        15. Click Authorization Username and enter 503

        16. Click Password and enter 503

        17. Click Server or Proxy and enter WAN IP address

In our example (X3510) WAN IP is 192.168.1.16

        18. Click Domain and enter 192.168.1.16

        19. Click Username or Caller ID and enter 503

        20. Tick Use WLAN if you connect Internet via Wireless LAN

21. Tick Use 3G if you connect Internet via 3G Wireless

image09

3.3. Record Greeting

The current firmware v3.5.0 does not support greeting recording via FXS port so you may need to download DrayTek IPPBX Voice Prompt Utility from http://www.i-lan.net.au/downloads/Tools/IPPBX_Voice_Prompt/DrayTek+IPPBX+Voice+Prompt+Utility.exe and record them using a PC microphone.

  1. Run IPPBX Voice Prompt Utility
  2. Select User Prompt #5 to record office hours greeting
  3. Click record icon .
    In our example, greeting record is:
    “Welcome to Ice Cream Inc. Australia. For sales please press 1, for product support please press 2, to speak to an operator please press 0. Alternatively, dial the extension you require if you know it.”

image15       4. You may click Play to play back your recording. If you don’t like your recording, you can click the record button to record again

5. Click Save to save the recording as a prompt

6. Select User Prompt #6 to record non-office hours greeting

7. Click record icon .

In our example, the pffice hours recording is:
            “Thank you for calling Ice Cream Inc Australia. We are currently closed. Our office hours are Monday to Friday, 9AM to 6PM.  Please                   call back during our office hours so that we may assist you. Thank you for calling Ice Cream Inc Australia, goodbye.”

image03        8. You may click Play to play back your recording. If you don’t like the prompt, you can click record button to record again

9. Click Save to save the prompt

10. Click Compiler tab

11. Click Execute button

image35        12. Click Upload tab

13. Unclick System image32

14 . Click choose button and select VigorIPPBX 3510 192.168.100.1

        15. Enter Username: admin, no password (default)

16. Click Upload button

17. When you finish, click OK and exit the program

image22

3.4. Set up Hunt Groups

  1. Login to (X3510). Username: admin, no password
    In our example, IP Address: 192.168.100.1
  2. Go to IP PBX >> PBX System
  3. Click Hunt Group

image27       4. Select Index #1

       5. Type any name (in our example we use Sales) in Hunt Group Name

6. Type any number (in our example we use  200) in Hunt Group Extension

7. Select the extension 502 and click Add button

In our example, ext. 501 & 502 are the extensions for the Sales group.

8. Select the extension 501 and click Add button

Ext. 501 is at the end of the list, drag down to the bottom and add it to the list.

image05       8. Click OK to complete

3.5. Set up PSTN Trunk

  1. Login to (X3510). Username: admin, no password
    In our example, IP Address: 192.168.100.1
  2. Go to IP PBX >> Line Setting
  3. Click PSTN Trunk

image19

4. Click Index #1

image25

5. Make sure Answer Modes are both selected with Auto Attendant and click OK to complete

image00

3.6. Set up SIP Trunk

  1. Login to (X3510). Username: admin, no password
    In our example, IP Address: 192.168.100.1
  2. Go to IP PBX >> Line Setting
  3. Click SIP Trunk

image18

4. Click Index #1

image20        5. Set up SIP Trunk, in our example we use Internode Business NodePhone VoIP 

http://www.internode.on.net/business/phone_services/nodephone/

6. Type your SIP provider name (in our example, Internode) under Profile Name

7. Type your SIP domain (in our example, sipconnect.internode.on.net) in Domain/Realm

8. Type your SIP proxy (in our example, sipconnect.internode.on.net) in Proxy

9. Type your SIP phone number (in our example, 61290467700) in Display Name

10. Type your SIP account name in Account Number/Name

11. Click Authentication ID and type your ID in Authentication ID

12. Enter your password in Password

13. Change Expiry Time to 10 mins

        14. Make sure Office hours Answer mode & Non-Office Hours answer mode are all selected to Auto Attendant

        15. Click OK to complete

image28

3.7. Set up Time and Date

  1. Login to (X3510). Username: admin, no password
    In our example, IP Address: 192.168.100.1
  2. Go to System Maintenance >> Time and Date
  3. Select Time Zone, in our example, GMT +10:00 for Sydney office
  4. (Optional) Click Enable Daylight Saving if required
  5. Click OK to complete

 

image29

3.8. Set up Office Hours & Auto Attendant

  1. Login to (X3510). Username: admin, no password
    In our example, IP Address: 192.168.100.1
  2. Go to IP PBX >> PBX System
  3. Click Office Hours

image16       4. Set Office Hour Start hour 9:00

       5. Set Office Hour End hour 18:00

       6. Click Mon, Tue, Wed, Thu, and Fri for Office Hours

7. (Optional) Set up Holiday Setting. For example, January 1-3 for New Year, January 26 for Australia Day etc.

8. Click OK to complete

image01       9. Go to IP PBX >> PBX System

       10. Click Auto Attendant Wizard

image31        11. Set Operator: Key 0 >> Ring Extension >> Extension 501 (in our example, we set Ext. 501 as our operator)

12. Set Sales Department: Key 1 >> Ring Hunt Group >> Group 200

        13. Set Support Department: Key 2 >> Ring Extension >> Extension 503 (in our example, we set Ext. 503 as Support)

14. (Optional) In the case someone presses the wrong key, redirect to the Operator (in our example we appoint key 3~9s to Ext. 501)

15. Click Next to the next page

image07        16. Set up Non-Office Hours, in our example all keys directed to Operator, Ext. 501

17. Click Next to next page

image30
18. Click OK to complete

image10

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