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VigorIPPBX Training Guide ep. 04

6. IPPBX Basic Dialing Procedures

6.1  User (D) dials  User (A) as the Operator

PBX_001

Dialing steps:

  1. (D) picks up the phone and hears the dial tone from Telstra
  2. (D) dials 9288 1111 and hears the ring back tone from Telstra. (X3510) picks up the call and plays the welcome greeting.
  3. (D) dials 0 (Operator Code). (A) phone is now ringing (Ext. 501 is assigned as Operator)
  4. (A) picks up the phone and talks with (D)

6.2  User (D) dials User (A), then Transferred to User (C)

PBX_002

Dialing steps:

  1. (D) picks up the phone and hears the dial tone from Telstra
  2. (D) dials 9288 1111 and hears the ring back tone from Telstra, (X3510) picks up the call and plays the welcome greeting
  3. (D) dials 0 (Operator Code), (A) phone is ringing (Ext. 501 is assigned as Operator)
  4. (A) picks up the phone and talks with (D)
  5. The conversation continues, (A) presses Flash/Record Button, dials 503# and hears the ring back tone. (C)phone is now ringing, then (A) hangs up phone
  6. (C) picks up the phone and talks with (D)

Tip: In this example we use Panasonic DECT phone KX-TG6521. The Record Button on this model is located as below:

KX-TG6521ALB

6.3  User (D) dials User (A), User (A) dials User (B) and Connect User (B) with User (D)

PBX_004

Dialing steps:

  1. (D) picks up the phone and hears the dial tone from Telstra
  2. (D) dials 9288 1111 and hears the ring back tone from Telstra, (X3510) picks up the call and plays the welcome greeting
  3. (D) dials 0 (Operator Code), (A) phone is ringing (Ext. 501 is assigned as Operator)
  4. (A) picks up the phone and talks with (D)
  5. The conversation continues, (A) presses Flash/Record Button, and dials 502# (Ext. Number) and hears the ring back tone, (B) phone is now ringing
  6. (B) picks up the phone and talks with (A)
  7. After conversing with  (B), (A) hangs up the phone and (B) talks with (D)

Tip: If  (B) doesn’t want to speak to (D), or else if (B) is busy/not available,  (A) can press Flash/Record Buttonand speaks with (D).

6.4  User (D) dials  User (A), and User (B) picks up the call

PBX_003

Dialing steps:

  1. (D) picks up the phone and hears the dial tone from Telstra
  2. (D) dials 9288 1111 and hears the ring back tone from Telstra, (X3510) picks up the call and plays the welcome greeting
  3. (D) dials 501# (Ext. Number), (A) phone is ringing. (B) hears it ringing.
  4. (B) picks up (B) phone and dials*1501# (Call Pick Up) and talks with (D)

Tip: There are two methods for Call Pick Up:
Method 1: *1 + [Ext. Number]
Method 2: *1# (Pick up same group calls, for example Ext. 501 and Ext. 502 are in Sales group, when Ext. 501 is ringing, Ext. 502 can dial *1# to pick up call.)

(Optional):
To change Call Pick Up code, *1, log into VigorIPPBX, under IP PBX >> PBX System >> SIP Proxy Setting, change Call Pickup Number to another code combination, e.g. *9.

SIP_Proxy

 

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