VigorACS 3 Cloud
Effortless Multi-Site Network Management—No Server Required
Effortless Multi-Site Network Management—No Server Required
Like the idea of managing multiple DrayTek devices at multiple locations from the comfort of your home or office but don’t want to deal with the pain and expense of setting up your own server?
Introducing VigorACS 3 Cloud edition. All of the benefits of VigorACS 3 but we do the hosting for you. All you have to do is add your devices.
Like the idea of managing multiple DrayTek devices at multiple locations from the comfort of your home or office but don’t want to deal with the pain and expense of setting up your own server?
Introducing VigorACS 3 Cloud edition. All of the benefits of VigorACS 3 but we do the hosting for you. All you have to do is add your devices.
What is VigorACS 3 Cloud
VigorACS 3 Cloud is DrayTek’s hosted version of the VigorACS 3 Network Management System (NMS), delivered as a service instead of software that customers install and maintain themselves. It provides centralised, TR-069-based management for DrayTek routers, access points, and switches, allowing administrators to configure, monitor, and maintain their networks from a single web console.
As the core of DrayTek’s SD-WAN solution, VigorACS 3 centralises provisioning and monitoring of edge routers, SD-WAN policies, and WAN/VPN quality metrics, making it suitable for multi-site businesses and MSPs. VigorACS 3 Cloud keeps these capabilities but runs on DrayTek-managed cloud infrastructure, so customers can focus on network design and service delivery rather than server sizing, OS patches, or database maintenance.
From self-hosted ACS to VigorACS 3 Cloud
VigorACS has traditionally been delivered as self-hosted software, installed on customer-owned servers or virtual machines. Many existing DrayTek partners and customers already run ACS in this way and will be able to continue doing so – the self-hosted deployment model remains fully supported.
With VigorACS 3 Cloud, DrayTek is adding a new, DrayTek-hosted deployment option on top of the existing product, not replacing it. The management features and license model are the same ACS 3 that customers already know; the difference is who runs the infrastructure and day-to-day operations.
- Customers who prefer self-hosted ACS can keep hosting ACS on their own servers or VMs, retaining full control over infrastructure, security policies, and upgrade timing.
- Customers who prefer DrayTek ACS 3 Cloud can let DrayTek host and operate the ACS platform on Google Cloud, avoiding server deployment and maintenance effort, while still owning their licenses and device configurations.
In other words, VigorACS 3 Cloud extends the ACS family with a managed cloud option, while self-hosted ACS continues to be available for customers who want or need to run ACS on their own infrastructure.
Why VigorACS 3 Cloud
VigorACS 3 is a centralised management platform for distributed DrayTek networks, bringing streamlined control to a single, cloud-hosted solution.
- SD-WAN orchestration
Centrally manages complex VPN topologies, traffic policies and WAN load balancing from a single interface, so partners can deliver consistent SD-WAN services across many sites without logging into each device individually.
- Centralised firmware and configuration management
Schedules bulk firmware updates, configuration backups and restores across the entire fleet, helping customers maintain security compliance and configuration consistency over time.
Service tiers
VigorACS 3 Cloud is available in two tiers, Cloud Standard and Cloud Premium, differentiated by feature set and node management requirements. Customers can start with Cloud Standard at no cost and upgrade to Cloud Premium when they need advanced management capabilities or expand their deployment.
Cloud Standard – Basic Monitoring (Up to 10 Nodes for One Year)
Cloud Standard provides essential visibility and maintenance tools for small deployments. It is free of charge for up to 10 managed nodes, making it ideal for small sites or users adopting VigorACS 3 for the first time. Users enrolled in Cloud Standard are assigned a Standard role.
This tier includes:
- Device status and basic configuration visibility
- Firmware upgrade capabilities
- Network statistics
- Configuration backup and restore for managed devices
Cloud Premium – Full Management (Unlimited Nodes)
Cloud Premium unlocks most of the full VigorACS 3 feature set for customers who require advanced network management. Users who choose Cloud Premium are assigned a Group Administrator role. It is charged per node, Per monthly or annually with no upper node limit.
This tier includes all Cloud Standard features, plus:
- SD-WAN orchestration
- Network management
- Comprehensive reporting
- Multi-Network management and user/role management
Tier Comparison
The table below summarises the differences between Cloud Standard and Cloud Premium for quick reference.
| Feature | Cloud Standard | Cloud Premium |
|---|---|---|
| Max nodes | Up to 10 | No upper node limit |
| Price | Free (One year) | Per node / monthly or annually |
| Assigned role | Standard | Group Administrator |
| Device status & monitoring | ||
| Firmware upgrades | ||
| Configuration backup & restore | ||
| Network statistics | ||
| SD-WAN orchestration | ||
| Network management | ||
| Comprehensive reporting | ||
| User & role management |
Note: Each Vigor Router or SD-WAN Profile counts as 1 node, while each VigorAP or VigorSwitch counts as 0.5 nodes.
Tier Comparison
The table below summarises the differences between Cloud Standard and Cloud Premium for quick reference.
| Feature | Cloud Standard | Cloud Premium |
|---|---|---|
| Max nodes | Up to 10 | No upper node limit |
| Price | Free (One year) | Per node / monthly or annually |
| Assigned role | Standard | Group Administrator |
| Device status & monitoring | ✓ | ✓ |
| Firmware upgrades | ✓ | ✓ |
| Configuration backup & restore | ✓ | ✓ |
| Network statistics | ✓ | ✓ |
| SD-WAN orchestration | ✕ | ✓ |
| Network management | ✕ | ✓ |
| Comprehensive reporting | ✕ | ✓ |
| User & role management | ✕ | ✓ |
Note: Each Vigor Router or SD-WAN Profile counts as 1 node, while each VigorAP or VigorSwitch counts as 0.5 nodes.
FAQs
To find more information about ACS 3 or view additional FAQs, visit the main ACS 3 page.
VigorACS 3 Cloud supports newer routers, access points, and VigorSwitches with up-to-date firmware.
For a full list of supported devices and firmware requirements, go to the ACS 3 page. Look for the “Compatible Devices” section under the Overview tab or at the bottom of the page.
Some models do not include SD-WAN features, but you can still manage them with VigorACS 3.
VigorACS 3 Cloud runs on Google Cloud servers in the AU region.
With this setup, customers own their network configurations. HQ manages hosting, operations, and service agreements for the cloud platform, but does not own your devices or configurations. Backups, statistics, and logs are stored in ACS databases in your selected region, and access is controlled through ACS user accounts and roles.
With self-hosted ACS, you or your partners are responsible for installing, securing, and maintaining the software, including the operating system, database, backups, and upgrades, on your own systems. VigorACS 3 Cloud offers the same management and SD-WAN features, but it runs on DrayTek-managed Google Cloud servers. HQ and regional partners handle platform maintenance, so you can focus on setting up your devices and building your network.
Yes, maintenance is scheduled every Sunday from 3:00 to 3:10 AM.
No, services are unavailable during maintenance. However, connected CPE devices will not be affected.
No, this is not possible.
Yes, this can be done.
To request the change, please email sales@draytek.com.au.
If you switch from a free standard account to a premium account, a subscription is required.
VigorACS 3 Cloud Premium subscriptions are available for 25, 50, 100, 200, 500, or 1000 nodes.
The cost depends on the number of nodes you choose.
For pricing details, contact sales@draytek.com.au.
Yes, subscriptions for VigorACS 3 Cloud Premium can be paid monthly or annually in advance. Annually includes two months for free.
To cancel your VigorACS 3 subscription (Standard or Premium), contact sales@draytek.com.au.
To switch your subscription to the free Standard account, contact sales@draytek.com.au.
For refund requests, contact sales@draytek.com.au
Yes, the node count can be increased for the Premium subscription.
A pro-rata charge will apply to cover the rest of your subscription period.
No. For multi-tenancy, (hosting multiple organisations under the one ACS installation) you will need the self-hosted version.
No, this feature is not available. If you need it, please contact support@draytek.com.au and we will do our best to assist you.
If you need hierarchical group management within a single tenant, such as creating sub-groups and assigning users to groups, we suggest using the standalone, self-hosted VigorACS 3. This setup includes the Group Management and System Management modules.
Cloud Standard customers have the Standard role and cannot use multi-network or user management features.
If you have any problems with VigorACS 3, please send all the details to support@draytek.com.au to submit a ticket.
Set the router’s TR-069 settings to use the Google STUN server.
For DrayOS 4 routers, go to System Maintenance, then TR-069, then STUN Settings. Select Enable and enter the following:
Server Address: stun1.google.com
Server STUN Port: 19302
For DrayOS 5 routers, go to System Maintenance or Management, then TR-069. Choose the “More settings” option.
Select Enable, then enter the following details:
Server Address: stun1.google.com
Server STUN Port: 19302
No. At this time, only DrayOS 4 routers are supported by the ACS 3 VPN Wizard.
VigorACS 3 Cloud is hosted and operated by DrayTek using Google Cloud infrastructure. This means you do not need to deploy or maintain your own ACS server or VM.
Access depends on the account and assigned user role. With Cloud Premium, user and role management is available, allowing different users to be created and their access to be managed.
Authorised users can manage devices through the VigorACS 3 Cloud account. Cloud Premium provides user and role management, which can be used to control user access and permissions.
The free Cloud Standard service supports up to 10 nodes. For 20–30 devices, you would require Cloud Premium, which has no upper node limit and is charged per node, monthly or annually.
The node calculation is:
Each Vigor Router or SD-WAN Profile = 1 node
Each VigorAP or VigorSwitch = 0.5 node
Therefore, the actual number of billable nodes will depend on the types of devices you have.
Yes. We currently offer 10 free nodes with the Standard Edition. Cloud Standard is free of charge for deployments of up to 10 managed nodes.
Cloud Premium includes user and role management, so access can be assigned to different authorised users.
Yes. Your ACS3 Cloud account will have its own ACS 3 Root Network Name. A router cannot be added to your account unless the correct Root Network Name is known and configured on the device. This helps prevent unauthorised routers from being added to your ACS3 Cloud account.
DrayTek manages the underlying cloud infrastructure, including the hosting, operation, and maintenance of the ACS3 Cloud platform, while customers retain control over their own devices, configurations, and user access.
More info or get a quote
If you have any questions regarding VigorACS 3 Cloud, you can use the Contact Sales form below to get answers or request more information.