Online Helpdesk

Check out our online helpdesk, submit a support ticket or E-mail for help in setting up and troubleshooting your DrayTek Vigor Router from our Technical Support team. The online Helpdesk provides access to our comprehensive Knowledgebase and our online support ticket system.

Access Online Helpdesk


Keep up-to-date with our Downloads – download firmware, utility programs, user guides, images, marketing material, and other useful information.


Support Hotline

If you are having problems getting connected to the Internet for the first time or other non-technical issues, please call our Support Hotline: (02) 9838 8899 (MON- FRI 10am-5pm)

If your call is regarding Internet connectivity, before calling please check out our FAQ entries on Internet Connections.

On-Site Support

In cases where your problem is outside the assistance our Online Helpdesk or Phone Support can provide, we recommend our Where to Buy section to find a network expert in your area who can provide on-site support.

Customer Service

DrayTek Aust & NZ provides a 2-year warranty on all new Vigor routers/firewalls purchased through official DrayTek dealers. The validity of the warranty is effective from the date of your purchase invoice. For more information, please check our Terms & Conditions, Warranty Information, and Return Policy.

Frequently Asked Questions

Find answers to commonly asked questions about DrayTek routers and software applications.

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Browse our extensive knowledgebase of articles, guides and instructional videos for DrayTek routers and software applications.

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Device Interface

Test Drive the Web User Interface of a DrayTek product before you buy.

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Comparison Chart

Check out our Comparison Chart to compare features of DrayTek models across the range.

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3G/4G Modem Compatability

See which 3G / 4G Mobile Broadband modems are supported by DrayTek routers.

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DrayTek Video

DrayTek Aust. & NZ is on YouTube with instructional video tutorials for Vigor routers and other DrayTek products. Don’t forget to subscribe and click the bell to catch new videos as they come out!

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