Check out our online helpdesk, submit a support ticket or E-mail firstname.lastname@example.org for help in setting up and troubleshooting your DrayTek Vigor Router from our Technical Support team. The online Helpdesk provides access to our comprehensive Knowledgebase and our online support ticket system.
If you are having problems getting connected to the Internet for the first time or other non-technical issues, please call our Support Hotline: (02) 9838 8899 (MON- FRI 10am-5pm)
If your call is regarding Internet connectivity, before calling please check out our FAQ entries on Internet Connections.
In cases where your problem is outside the assistance our Online Helpdesk or Phone Support can provide, we recommend our Where to Buy section to find a network expert in your area who can provide on-site support.
DrayTek Aust & NZ provides a 2-year warranty on all new Vigor routers/firewalls purchased through official DrayTek dealers. The validity of the warranty is effective from the date of your purchase invoice. For more information, please check our Terms & Conditions, Warranty Information, and Return Policy.
Frequently Asked Questions
Find answers to commonly asked questions about DrayTek routers and software applications.